Track your order in real time!

We guarantee the traceability of the integrality of your order. You can follow its evolution anytime by clicking on Order Tracking.

The different status of your order

A classic order follows those different stages in the following order.


The payment request has been accepted and your order has been recorded. You will receive an order confirmation by e-mail.

Anti-fraud controls in progress

Your order is currently controlled against fraud by FIA NET. This process protects you against impersonation.

Learn more about anti-fraud controls.

Order preparation in progress

Your payment passed successfully the anti-fraud controls and the preparation of your order is in progress. This stage can take up to 24 hours (except Sundays and public holidays).


Your order has been prepared and shipped.

An e-mail will inform you about the shipment.

Now you can track your parcel thanks to the Colissimo tracking.

Your order will reach you within 48 hours.


Your order has been delivered. Check your mailbox!

Sometimes, your order can meet the following issues:


Unfortunately, it is possible that some products available when added to the cart become unavailable when confirming the payment. Our customer service will contact you.


Your order has been cancelled for the following reasons: non-payment, out of stock, payment rejected further to the anti-fraud controls.